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Return Policy

Last Updated: 11/29/2022

Thank you for shopping at https://www.kawey-reku.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KR Group Africa Located at Thome 1st Floor Suite 3, Garden Estate Rd, Nairobi, KenyaKE.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.kawey-reku.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within days. Exchanges exceeding days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

    • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

 

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: dev-support@kawey-reku.com

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

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Share with us your idea or digital requirements and we shall be happy to share timelines and cost of the entire development process from start to finish. KR Group Africa is the only place that will bring your digital ideas into reality first hand and with guaranteed lifetime free support and maintenance for your business.